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We offer our customers a 30-day limited bumper-to-bumper manufacturers warranty on all X-Treme scooters (90 days on certain models). The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs.
We offer a full 6-month even trade warranty on defective batteries (1 year on certain models). If any battery should become faulty within 6 months from the purchase date they will replace the battery free of charge. We may require that old batteries be returned to them for exchange. If you have questions about the warranty, please give us a call at 1-253-777-0690. The tech support department is open Monday through Thursday 9AM to 5PM Pacific Standard Time and you will have FREE lifetime access to the technical support hotline after the purchase of your scooter is complete.

To Create a Technical Support Ticket Click Here.

Limited Warranty
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme's discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to
X-Treme must be paid for by the end user / customer. Call tags will never be issued.

Gas Scooter Models Starting With "XG" Warranty:
"Manufactures defects will only be covered."
1. Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike to you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. Damage must be reported immediately by opening up a technical support ticket.

Return Policy:

15 DAY RETURN POLICY (Satisfaction Guarantee)

Note: Customer is responsible for returning merchandise at his or her own expense.
All shipping charges are non-refundable.

If during the first 15 days you choose to return merchandise purchased from Get Scooters or X-Treme Scooters for a replacement or refund less shipping, please review the terms and conditions below.

If you fully agree with these terms and conditions and wish to proceed with your return go to www.x-tremescooters.com/support/, open a support ticket and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from our support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery. After 15 days RMAs for replacements only will be authorized.

Return Terms and Conditions
Customer is responsible for returning merchandise at their own expense. All returned merchandise must be returned to X-Treme Scooters in Tacoma Washington.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including manuals, accessories, parts, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; manuals, accessories, promotional items, parts, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
5. Freight collect and COD packages will not be accepted.

At the discretion of Get Scooters or X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.

*All shipping charges are non-refundable. Please note that cost of shipping the product to you is built into the price of ALL of the products that we sell. For example, even though you may have received free shipping, obviously we paid a shipping charge to ship the product to you. On other products, a modest shipping charge is applied to your purchase, but this is not the entire cost of shipping that product to you. The additional actual cost of shipping is built into the base price of the product. Before you return your purchase for a refund, you should ask the manufacturer to quote you the amount of the non-refundable shipping charge for your purchase. Be sure to put this question in the comment section when you submit your support ticket requesting an R.M.A. The actual cost of shipping the product to you, which includes the amount built into the base price of your purchase, is not refundable.

*Customer is responsible for returning merchandise at their own expense. Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made. Please be aware that after placing your order with a credit card, Get Scooters and/or Green Max Distributors will already have paid money and spent time to process your order. Accordingly, all refunds under this 15 day return policy are subject to a 6% credit card processing fee by Advanced Electric Scooters and/or Green Max Distributors.

Shipping and handling charges are not refundable if customer refuses delivery (other than for damage), and if customer cancels order after order is placed.

Order Cancellation Policy:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately, therefore we have a NO cancellation policy after an order has been placed.

Support for X-Treme Scooters Products:
To receive warranty service or technical support, or to report shipping damage for any X-Treme Scooters product, create a support ticket from the link below. Their warranty/technical support department will contact you as soon as they get to your ticket and will ship free replacement parts if needed. Note: The warranty/technical support department does not take incoming phone calls; they can call out and will contact you by phone if you make that request on your support ticket.

Support tickets are normally answered by the end of the following business day. If you do not hear from technical support by the end of the following business day, you are welcome to contact us by phone or email. Be sure to give us your ticket number. We will then expedite the handling of your issue(s) by contacting the manufacturer directly on your behalf.

To save yourself time, be sure to consult the trouble shooting section in your owners manual before submitting a support ticket.

Get Scooters Company is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. Get Scooters Company encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric & gas scooters. Some states may have laws restricting the use of scooters on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.