We offer our
customers a 30-day limited bumper-to-bumper manufacturers
warranty on all X-Treme scooters (90 days on certain models).
The warranty starts the day the scooter is delivered to you.
This warranty covers factory defects and defaults only. We
do not cover misuse or broken parts caused by the user or
by any other event. X-Treme will pay for standard shipping
service costs on the first warranty shipment only. Any additional
warranty parts that are needed will require the customer to
pay all shipping and handling costs.
We offer a full 6-month even trade warranty on defective
batteries (1 year on certain models). If any battery should
become faulty within 6 months from the purchase date they
will replace the battery free of charge. We may require that
old batteries be returned to them for exchange. If you have
questions about the warranty, please give us a call at 1-954-839-8788
here to e-mail us your question. The tech support
department is open Monday through Friday 9AM to 5PM Central
Standard Time and you will have FREE lifetime access to the
technical support hotline after the purchase of your scooter
What is covered & what is not covered:
1. Scooter Body: Damage to any plastic/fiberglass part
that is a result of shipping is covered only if it occurred
during shipping. Shipping damage must be reported within 1
day to be covered under warranty. Otherwise, the plastic/fiberglass
body parts are not covered under this warranty. If, after
careful inspection by our shipping department and FedEx, it
is determined that the scooter was damaged during shipping,
free replacement parts will be sent out to you.
2. Tires, tubes & kick stands: These items are
NOT covered unless they are damaged as a result of shipping.
Bike Warranty: "Manufactures defects will only be
1. Frozen engines are not covered. Each engine is started,
tuned up and tested before we ship the pocket bike to you.
Failure to premix oil with the gas is not covered. The engine
will start and run when you receive it, guaranteed.
2. Pull starters are not covered. This item is getected
to break after several uses. Pocket bike owners should keep
this spare part on hand. Spare parts can be ordered direct
from X-Treme's parts department by clicking
3. Tires, tubes & flat tires are not covered unless
damaged during shipping. (Damage must be reported to us within
1 day of receiving pocket bike).
5. Kick stand is not covered.
6. . Damage caused due to an improperly adjusted chain
falling off, broken sprockets, brake rotors and wheel bearings
are not covered. Customers should take care to tighten the
chain after each ride. There should be no play in the chain.
7. Battery (on super bikes & batteries in electric
pocket bikes) will be covered for 6 months.
8. Light bulbs are not covered under warranty due to
the excessive natural vibration that occurs in gas pocket
bikes with 2 stroke engines. Excessive vibration is normal.
9. Gas leaks are not covered since all gas leaks can
easily be fixed.
Return Policy: Scooter
& pocket bike returns are not allowed. We will however
during the 30-day warranty period, provide you with free parts,
& free live telephone technical support. Please contact
our support department should you need assistance. We never
issue call tags or pay the costs of returning an item.
Get Scooters Company is not
responsible for the proper or improper use of merchandise
sold. We care about our customers and urge you to exercise
caution and take necessary safety measures to protect yourself
while engaging in cycling. Get Scooters Company encourages,
begs, and asks that you wear a helmet and use appropriate
lighting while riding at night regardless of the legal requirements
in your particular state. Potential customers, you should
check with your local law enforcement agency before purchasing
about age requirements for riding electric & gas scooters.
Some states may have laws restricting the use of scooters
on public streets, generally all states allow them on private
property such as campgrounds, parks etc....but many states
have age requirements and most states require helmets and
protective equipment to be worn by certain age children. Pocket
bikes with racing slicks should not be used on wet or slippery
roads. Please always scoot safely. Know your laws before you
go scootin. We will not take back a scooter if you find your
laws do not permit your child to ride it. Check first.