We offer our
customers a 30-day limited bumper-to-bumper manufacturers
warranty on all X-Treme scooters (90 days on certain models).
The warranty starts the day the scooter is delivered to you.
This warranty covers factory defects and defaults only. We
do not cover misuse or broken parts caused by the user or
by any other event. X-Treme will pay for standard shipping
service costs on the first warranty shipment only. Any additional
warranty parts that are needed will require the customer to
pay all shipping and handling costs.
We offer a full 6-month even trade warranty on defective
batteries (1 year on certain models). If any battery should
become faulty within 6 months from the purchase date they
will replace the battery free of charge. We may require that
old batteries be returned to them for exchange. If you have
questions about the warranty, please give us a call at 1-253-777-0690.
The tech support department is open Monday through Thursday
9AM to 5PM Pacific Standard Time and you will have FREE lifetime
access to the technical support hotline after the purchase
of your scooter is complete.
To Create a Technical Support Ticket Click Here.
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that
is a direct result of the assigned shipping carriers mishandling,
X-Treme will replace those damaged parts free of charge under
warranty as long as the damage is reported immediately after
delivery. In the event that the damage is determined to be
extensive, (digital photos may be required by e-mail), at
X-Treme's discretion and after careful consideration, X-Treme
may arrange to have the item picked up and returned to X-Treme
for free replacement. X-Treme will provide technical support
via phone or through our Support Help Desk to assist customers
with the replacement of parts but will not pay labor charges
to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered
unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme Scooters
will replace any defective part free of charge and free of
shipping charge to the end user of the scooter. X-Treme may
require certain parts to be returned to X-Treme before replacing
those parts. Shipping costs back to
X-Treme must be paid for by the end user / customer. Call
tags will never be issued.
Gas Scooter Models Starting With "XG" Warranty:
"Manufactures defects will only be covered."
1. Engines are covered. Each engine is started, tuned up and
tested before we ship the pocket bike to you. Failure to premix
oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters
can be purchased online.
3. Tires, tubes & flat tires are not covered unless damaged
during shipping. Damage must be reported immediately by opening
up a technical support ticket.
15 DAY RETURN POLICY (Satisfaction Guarantee)
Note: Customer is responsible for returning
merchandise at his or her own expense.
All shipping charges are non-refundable.
If during the first 15 days you choose to
return merchandise purchased from Get Scooters or X-Treme
Scooters for a replacement or refund less shipping, please
review the terms and conditions below.
If you fully agree with these terms and conditions
and wish to proceed with your return go to www.x-tremescooters.com/support/,
open a support ticket and request an R.M.A. (Return Merchandise
Authorization). Within 1 - 2 business days of submitting your
request, a team member from our support department will contact
you with further instructions. Returns for refund will only
be authorized during the first 15 days after delivery. After
15 days RMAs for replacements only will be authorized.
Return Terms and Conditions
Customer is responsible for returning merchandise at their
own expense. All returned merchandise must be returned to
X-Treme Scooters in Tacoma Washington.
Merchandise must be received in 100% new,
re-sellable condition. Merchandise is not eligible for refund
if it has been ridden, worn, used, abused, damaged in any
way or gas has been added to the fuel tank. Merchandise must
arrive complete (including manuals, accessories, parts, etc.)
and in the original packaging.
Customer must initiate return shipment of
the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A.
1. Re-pack the merchandise securely in its
original packaging, include the original contents of the box;
manuals, accessories, promotional items, parts, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from
us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on
the outside of the box).For your protection we recommend all
returns be sent via UPS, Federal Express, DHL or other courier
that issues a tracking number. We recommend that the shipment
is insured. The customer is responsible for damage or loss
during return shipping.
5. Freight collect and COD packages will not be accepted.
At the discretion of Get Scooters or X-Treme
Scooters, returns which do not follow the above guidelines
may be refused and require the customer to pay return shipping
and handling fees, or an additional processing fee may apply.
If accepted, items returned without an RMA# are subject to
an additional 15% restocking fee.
*All shipping charges are non-refundable.
Please note that cost of shipping the product to you is built
into the price of ALL of the products that we sell. For example,
even though you may have received free shipping, obviously
we paid a shipping charge to ship the product to you. On other
products, a modest shipping charge is applied to your purchase,
but this is not the entire cost of shipping that product to
you. The additional actual cost of shipping is built into
the base price of the product. Before you return your purchase
for a refund, you should ask the manufacturer to quote you
the amount of the non-refundable shipping charge for your
purchase. Be sure to put this question in the comment section
when you submit your support ticket requesting an R.M.A. The
actual cost of shipping the product to you, which includes
the amount built into the base price of your purchase, is
*Customer is responsible for returning
merchandise at their own expense. Once merchandise
has been accepted for refund, credit will be applied to the
account through which payment was originally made. Please
be aware that after placing your order with a credit card,
Get Scooters and/or Green Max Distributors will already have
paid money and spent time to process your order. Accordingly,
all refunds under this 15 day return policy are subject to
a 6% credit card processing fee by Advanced Electric Scooters
and/or Green Max Distributors.
Shipping and handling charges are not refundable
if customer refuses delivery (other than for damage), and
if customer cancels order after order is placed.
Order Cancellation Policy:
Before completing your purchase, please confirm that you have
selected the correct item(s), color(s), accessories, etc.
Due to the high volume of orders we receive and the speed
at which we process these orders, once an order is placed
it is generally processed & shipped immediately, therefore
we have a NO cancellation policy after an order has been placed.
Support for X-Treme Scooters Products:
To receive warranty service or technical support, or to report
shipping damage for any X-Treme Scooters product, create a
support ticket from the link below. Their warranty/technical
support department will contact you as soon as they get to
your ticket and will ship free replacement parts if needed.
Note: The warranty/technical support department does not take
incoming phone calls; they can call out and will contact you
by phone if you make that request on your support ticket.
Support tickets are normally answered by
the end of the following business day. If you do not hear
from technical support by the end of the following business
day, you are welcome to contact us by phone or email. Be sure
to give us your ticket number. We will then expedite the handling
of your issue(s) by contacting the manufacturer directly on
To save yourself time, be sure to consult
the trouble shooting section in your owners manual before
submitting a support ticket.
Get Scooters Company is not
responsible for the proper or improper use of merchandise
sold. We care about our customers and urge you to exercise
caution and take necessary safety measures to protect yourself
while engaging in cycling. Get Scooters Company encourages,
begs, and asks that you wear a helmet and use appropriate
lighting while riding at night regardless of the legal requirements
in your particular state. Potential customers, you should
check with your local law enforcement agency before purchasing
about age requirements for riding electric & gas scooters.
Some states may have laws restricting the use of scooters
on public streets, generally all states allow them on private
property such as campgrounds, parks etc....but many states
have age requirements and most states require helmets and
protective equipment to be worn by certain age children. Pocket
bikes with racing slicks should not be used on wet or slippery
roads. Please always scoot safely. Know your laws before you
go scootin. We will not take back a scooter if you find your
laws do not permit your child to ride it. Check first.